Shipping and Returns
PROCESSING TIME and SHIPPING
Each item is made to order therefore orders will be processed within 3-7 days from purchase. You will receive an automated email with your tracking information for your order and tracking can take up to 24 hours to update. USPS shipping normally delivers in 1-5 business days. You are responsible for entering the correct shipping address and active email address at check-out when placing your order. If you need to change your address - please email redoaktradingcompany@gmail.com as soon as possible.
Orders cannot be canceled or changed after being placed.
UNDELIVERABLE/MISSING PACKAGE
Red Oak Trading Company is not responsible for lost or stolen packages - please contact USPS directly with any issues. You are responsible for entering the correct address for delivery - if any package is returned you are responsible for the shipping fees.
SHIPPING RATES
$5 flat rate on all orders
RETURN POLICY
We do not accept returns unless there are manufacturer defects such as holes, discoloration, or a missing hem.